Ratings & Reviews

Overall Rating

5(219 reviews)98.6% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Good. Apartment wasn't clea...Review From Modern Messagesubmitted by Alpine S. - |Recommended: YesGood. Apartment wasn't cleaned when moved in and 2 rooms smelt. Certain things in the apartment where broken upon move in but we're fixed quickly.
response from property -Corey, thank you for the feedback. We're sorry to hear that you were disappointed with aspects of your apartment upon move in. We want you to be comfortable and satisfied in your living experience. Can you please contact us at 480-699-4611 or arriveocotillo@trinity-pm.com so that we can hear more and make sure that any issues have been addressed.
We are very happy with Arri...Review From Modern Messagesubmitted by Chris E. - |Recommended: YesWe are very happy with Arrive Ocotillo and the community From the staff to the amenities, we couldn't be more pleased with our decision. Keep doing what you're doing
response from property -Chris, we're going to take your suggestion to keep doing what we're doing! Thanks for letting us know that you're so happy with our expert team and everything else about living at Arrive Ocotillo. We appreciate the 5-stars!
Moved in about a month ago....Review From Modern Messagesubmitted by Nathaniel J. - |Recommended: YesMoved in about a month ago. No problems with any staff or neighborhood. Renting was a breeze and the community is really nice. I love how huge our patio is
response from property -Nathaniel, it makes us very happy to hear that you're so satisfied here and that the renting process "was a breeze." Welcome to your magnificent home and thanks for the outstanding review!
Love the property, staff is...Review From Modern Messagesubmitted by Delma D. - |Recommended: YesLove the property, staff is awesome like the email updates.. property located walking distance to grocery store, restaurants, bank. Like the pools.
response from property -Delma, thanks for your wonderful review. It's super to see the litany of what you love about living here, including our awesome team. It tells us that you're right where you belong. Thanks for choosing our marvelous community!
Absolutely LOVE our apartme...Review From Modern Messagesubmitted by Brittany L. - |Recommended: YesAbsolutely LOVE our apartment. We recently just moved in and could’nt be happier with the space. Danielle and Alexis were amazing through the whole move in process and answered all my questions. I definitely recommend these apartments to anyone looking to move to chandler
response from property -Brittany, welcome! We're grateful for your excellent review! Danielle and Alexis appreciate your pat on the back for their incredible help through the move-in process. Now, you get to just enjoy living in our fantastic community. Thanks for your heartfelt recommendation to anyone who is shopping for a new home.
I have been living here for...Review From Modern Messagesubmitted by Hector C. - |Recommended: YesI have been living here for almost a year and will be renewing my lease again because it has been great. The maintenance team has stepped up when I needed them to fix something consistently. The girls in the office answer all my questions and concerns. Most of all my daughter is happy here and that is number one to me.
response from property -Thank you for your loyalty, Hector! It means a lot that you and your daughter feel so comfortable and taken care of here. Our outstanding maintenance and office teams love the kudos. Thanks for your glowing review.
I like how our office alway...Review From Modern Messagesubmitted by Kathleen W. - |Recommended: YesI like how our office always puts on shindigs, I’m usually at work, but it’s nice to know they car enough to do them. The front is always willing to help and the complex is quiet and homey.
response from property -Kathleen, thank you for your great feedback regarding the fun activities and events put on by our terrific team. It's just one of the ways we get to demonstrate how much we care about our residents. Hope you can come and be entertained at the next one!
As usual, I have enjoyed be...Review From Modern Messagesubmitted by Susan B. - |Recommended: YesAs usual, I have enjoyed being a resident here since I moved in. The office staff and maintenance staff are wonderful. All my requests have been responded to in a very timely fashion. Keep up the great work.
response from property -Susan, your fantastic feedback about our super office and maintenance teams is music to our ears. We always aim to respond quickly and professionally to any request so that our residents can live comfortably and with peace of mind. Thanks for giving us five stars!
The community is really wel...Review From Modern Messagesubmitted by Rima A. - |Recommended: YesThe community is really well maintained. It is nice to walk around the community and enjoy the nice environment. The green areas, along with the ponds and the leisure areas make it nice and cosy.
response from property -Rima, we're glad that you enjoy strolling through our beautifully landscaped community. Water features and green areas help to create a comfortable, restful environment. Thank you for the lovely review.
The place is cute. The faci...Review From Modern Messagesubmitted by Natalie C. - |Recommended: YesThe place is cute. The facilities are well maintained though the gym always seems to be out of disinfecting wipes—need spray . Some of the front desk ladies are extremely helpful and knowledgeable, others have been short and unhelpful. The price is high for chandler, but it’s not a bad place to live.
response from property -Natalie, thanks very much for highlighting our attractive and well-maintained community. Our entire team is skilled at providing professional and courteous service. We regret to hear if your experience with some members of our team may have fallen short. We will discuss your feedback with our team to identify areas where we can do better. If you have more to share, please reach out to us at 480-699-4611 or arriveocotillo@trinity-pm.com. We appreciate you and want to raise your satisfaction level in our community.
The front office staff has ...Review From Modern Messagesubmitted by Scott T. - |Recommended: YesThe front office staff has been really good. All maintenance issues have been addressed in a timely manner and the landscaping has been good. The pool area and grill area are the biggest problem. Furniture is old, dirty, and showing wear and tear. The grill area needs a lot more attention. It needs to be cleaned as well as grills need maintenance.
response from property -Thank you for your review. We will use this feedback to help better meet your housing needs.
The community is quiet and ...Review From Modern Messagesubmitted by Elisa R. - |Recommended: YesThe community is quiet and friendly. I live in a building with mostly families and there are always kids playing at the playground or riding their bikes. It is a safe community for any single or family.
response from property -Elisa, we are delighted to hear how you value our family-friendly community. Thank you so much for your lovely review!
Been here for eight years. ...Review From Modern Messagesubmitted by Carl N. - |Recommended: Yesbeen here for eight years. this has been the best management team ever. very pleasant, effient, caring and prompt.thanks for everything . carl apt2073
response from property -Thank you for your review. We hope you continue to value your residency with us.
Had a lot of issues with th...Review From Modern Messagesubmitted by Ron D. - |Recommended: YesHad a lot of issues with the property moving in... Also the lights weren't working on our building for about 3 months. Had to discover more and more issues weekly including bad cabinets and as if this place was renovated in 3 minutes.
response from property -Ron, we're sorry to hear that your initial move-in experience was disappointing. If the light in your building is not functioning properly, please contact us at 480-699-4611 or arriveocotillo@trinity-pm.com. We are all here to help you live comfortably in your home. Thanks for taking the time to leave us a review.
I would say overall a very ...Review From Modern Messagesubmitted by Kenneth S. - |Recommended: YesI would say overall a very great experience the only downside I would see you as the older kids don't have much to do. Like for example basketball court, tennis court... There's just nothing for them to do so they stay indoors and play video games all day was tries a lot of us parents crazy. What about maybe a shuttle that goes to the local amusement places like Main Event, KTR there are a lot of indoor places that the local kids love to go to but parents just don't have the time, what if you have a shuttle they can drop people off in the morning kids spend the day there and then your shuttle pick some up around 4 in the afternoon. A lot of these places are within 1 mile of each other on usually on the same street.
response from property -Thank you for your review. We will use this feedback to help develop future improvement projects.