Ratings & Reviews

Overall Rating

5(273 reviews)98.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Jill B. - |Recommended: YesWe are so enjoying our expe... — We are so enjoying our experience living as part of the Arrive Ocotillo Community We are close to essential things and now my son has a friend from here to walk to school with. The apartment was cleaned and renovated beautifully, and the team has been quick to respond when something has needed attention. It's feeling more like home everyday
response from property -Jill, we're delighted to read your 5-star comments about how much you enjoy your beautifully renovated home in our convenient community. We also appreciate you highlighting the top service by our professional team. And now that your son has made a new friend, it sounds like you've truly "arrived."
Review From Modern Messagesubmitted by Sylvia I. - |Recommended: YesWe enjoy living here, the o... — We enjoy living here, the office personnel are all very kind and friendly. They know who you are and greet you with a smile. The maintenance men are also very friendly and do their job efficiently.
response from property -Sylvia, your positive rating lets us know you have truly "arrived." Thank you for recognizing our courteous, responsive office and maintenance teams. It's great to have you in our well-kept community, and thanks for your review.
Review From Modern Messagesubmitted by Andrea E. - |Recommended: YesLove it here it’s clean gat... — Love it here it’s clean gated and safe. Residents are nice I live on first floor and you would never know I even have people above me. I would refer anyone here
response from property -Andrea, we're thrilled to see your fantastic review about how much you love our well-kept, peaceful community. We appreciate knowing you're right at home here. Thanks for the outstanding feedback.
Review From Modern Messagesubmitted by Alicen B. - |Recommended: YesIt has been such a fun comm... — It has been such a fun community. We love The pool area. It’s a nice quiet place. They also have fun little gatherings that we all enjoy We Love Arrive.
response from property -Thank you for your review. We hope you continue to value our community events!
Review From Modern Messagesubmitted by Carolina C. - |Recommended: YesThe first day was terrible,... — The first day was terrible, the apartment no clean carpet, holes on the living room wall, no AC with 108 degrees outside, the two toilets were leaking, bathroom cabinet break. After that maintenance was on a charge and they fix all after a few days.
response from property -Carolina, thank you for letting us know that all issues with your new apartment have been completely resolved to your satisfaction. We aim for an excellent move-in experience and regret hearing that we missed the mark with you. Now that all is in order, we hope you will be comfortable and happy in our great community for a long time.
Review From Modern Messagesubmitted by Sheila A. - |Recommended: YesI'm going on my 5th year of... — I'm going on my 5th year of living here. It's conveniently located to major stores, restaurants, and highways. The office staff is super nice. Maintenance is good with your requests.
response from property -Sheila, thanks for five years of loyalty and the great review. We like knowing that you still feel happy and comfortable in our ideally located community with courteous, responsive office and maintenance teams. If there is anything we can do to push your rating one point higher, just stop by the office and let us know. Thanks for calling our community home.
Review From Modern Messagesubmitted by Jacqueline R. - |Recommended: YesNice amenities and apartmen... — Nice amenities and apartments. I just moved in and my flooring and appliances are brand new. The pools are great a well as the grills and ping pong
response from property -Jacqueline, welcome to your new home! Thanks for telling us how much you like your freshly updated apartment as well as our inviting pools and recreation areas. We hope you're happy in our fantastic community for a long time.
Review From Modern Messagesubmitted by Victoria F. - |Recommended: YesArrive is a beautiful commu... — Arrive is a beautiful community I love looking out my living room window to see the little pond with ducks that hang out in the morning. There’s plenty of parking, the neighbors and staff are very friendly, there’s recycling, and the neighborhood feels safe. I plan to stay here for a long time
response from property -Victoria, it's a joy to receive your glowing review about our gorgeous community with feathered wildlife, easy parking, and a friendly, peaceful vibe. Keep feeling right at home here.
Review From Modern Messagesubmitted by Betsy T. - |Recommended: YesI love living at Arrive Oco... — I love living at Arrive Ocotillo. The grounds are well kept, the location is excellent, and the staff is always friendly. I recommend living here
response from property -Betsy, it's a pleasure to see your full-out recommendation about living in our well-maintained, ideally located community with a top-notch team. We love having you here.
Review From Modern Messagesubmitted by Vishvanie T. - |Recommended: YesIt's been great. Like all t... — It's been great. Like all the events organized for residents. Pretty quiet community. Overall positive experience, no complaints yet. Wish they maintained cleaned Jacuzzies more often.
response from property -Vishvanie, thanks for telling us how pleased you are with our peaceful community and fun activities. We also appreciate your telling us about the jacuzzies and are adjusting the maintenance schedule accordingly. If you think of anything else we can do to make your satisfaction complete, just let us know.
Review From Modern Messagesubmitted by Julianne P. - |Recommended: YesEverything was great when w... — Everything was great when we moved in. Then we started getting problems at our appartment and staff started slacking off and not helping us very well it was very uppsetting
response from property -Julianne, we appreciate your feedback, which suggests that we may need some improvement. Our aim is for you to be entirely comfortable here, and we want to hear more about any issues that lead to dissatisfaction. Please come by the office or contact us at 480-699-4611 or arriveocotillo@trinity-pm.com, so we can address any problems and find solutions. We look forward to restoring your confidence in your home.
Review From Modern Messagesubmitted by Jerrilynn B. - |Recommended: YesThe community is great. The... — The community is great. The complex is clean and the staff is great. Living here for almost 6 years and everything that I have encountered has been terrific
response from property -Jerrilynn, thanks for your fantastic loyalty to our beautifully maintained community with our friendly, responsive team. We love knowing you're right at home here.
Review From Modern Messagesubmitted by Savannah B. - |Recommended: YesLove the apartment itself a... — Love the apartment itself and almost all our neighbors but our direct upstairs neighbors are a living nightmare, they have been nothing but trouble since we've moved in and nothing really has been done about it.
response from property -Savannah, thank you for telling us how much you love your apartment, but we want you to be entirely comfortable in our friendly community. Please come by the office to further discuss the concerns regarding your upstairs neighbors so we may find new solutions. We look forward to speaking with you.
Review From Modern Messagesubmitted by Akiladevi C. - |Recommended: YesIt’s been a great experienc... — It’s been a great experience here . The amenities are amazing. I love the activities they have here on special occasions. Staffs are very friendly.
response from property -Akiladevi, we love knowing that you're right at home here. Thanks for the great review about our friendly team, just-right amenities, and fun events. If you have any suggestions about how we could push your satisfaction to the highest level, please come by the office to let us know.
Review From Modern Messagesubmitted by Thomasina W. - |Recommended: YesSince the change from Ocoti... — Since the change from Ocotillo to Arrive, the change has been tremendous. Love the atmosphere and love the events for the residents. Keep it up
response from property -Thomasina, it's delightful to receive your 5-star feedback regarding the great atmosphere and fun activities. It's great to know that you like living here so much. Thanks for taking the time to write a review.