Ratings & Reviews

Overall Rating

5(273 reviews)98.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Kathleen W. - |Recommended: YesI like how our office alway... — I like how our office always puts on shindigs, I’m usually at work, but it’s nice to know they car enough to do them. The front is always willing to help and the complex is quiet and homey.
response from property -Kathleen, thank you for your great feedback regarding the fun activities and events put on by our terrific team. It's just one of the ways we get to demonstrate how much we care about our residents. Hope you can come and be entertained at the next one!
Review From Modern Messagesubmitted by Susan B. - |Recommended: YesAs usual, I have enjoyed be... — As usual, I have enjoyed being a resident here since I moved in. The office staff and maintenance staff are wonderful. All my requests have been responded to in a very timely fashion. Keep up the great work.
response from property -Susan, your fantastic feedback about our super office and maintenance teams is music to our ears. We always aim to respond quickly and professionally to any request so that our residents can live comfortably and with peace of mind. Thanks for giving us five stars!
Review From Modern Messagesubmitted by Rima A. - |Recommended: YesThe community is really wel... — The community is really well maintained. It is nice to walk around the community and enjoy the nice environment. The green areas, along with the ponds and the leisure areas make it nice and cosy.
response from property -Rima, we're glad that you enjoy strolling through our beautifully landscaped community. Water features and green areas help to create a comfortable, restful environment. Thank you for the lovely review.
Review From Modern Messagesubmitted by Natalie C. - |Recommended: YesThe place is cute. The faci... — The place is cute. The facilities are well maintained though the gym always seems to be out of disinfecting wipes—need spray . Some of the front desk ladies are extremely helpful and knowledgeable, others have been short and unhelpful. The price is high for chandler, but it’s not a bad place to live.
response from property -Natalie, thanks very much for highlighting our attractive and well-maintained community. Our entire team is skilled at providing professional and courteous service. We regret to hear if your experience with some members of our team may have fallen short. We will discuss your feedback with our team to identify areas where we can do better. If you have more to share, please reach out to us at 480-699-4611 or arriveocotillo@trinity-pm.com. We appreciate you and want to raise your satisfaction level in our community.
Review From Modern Messagesubmitted by Scott T. - |Recommended: YesThe front office staff has ... — The front office staff has been really good. All maintenance issues have been addressed in a timely manner and the landscaping has been good. The pool area and grill area are the biggest problem. Furniture is old, dirty, and showing wear and tear. The grill area needs a lot more attention. It needs to be cleaned as well as grills need maintenance.
response from property -Thank you for your review. We will use this feedback to help better meet your housing needs.
Review From Modern Messagesubmitted by Elisa R. - |Recommended: YesThe community is quiet and ... — The community is quiet and friendly. I live in a building with mostly families and there are always kids playing at the playground or riding their bikes. It is a safe community for any single or family.
response from property -Elisa, we are delighted to hear how you value our family-friendly community. Thank you so much for your lovely review!
Review From Modern Messagesubmitted by Carl N. - |Recommended: YesBeen here for eight years. ... — been here for eight years. this has been the best management team ever. very pleasant, effient, caring and prompt.thanks for everything . carl apt2073
response from property -Thank you for your review. We hope you continue to value your residency with us.
Review From Modern Messagesubmitted by Ron D. - |Recommended: YesHad a lot of issues with th... — Had a lot of issues with the property moving in... Also the lights weren't working on our building for about 3 months. Had to discover more and more issues weekly including bad cabinets and as if this place was renovated in 3 minutes.
response from property -Ron, we're sorry to hear that your initial move-in experience was disappointing. If the light in your building is not functioning properly, please contact us at 480-699-4611 or arriveocotillo@trinity-pm.com. We are all here to help you live comfortably in your home. Thanks for taking the time to leave us a review.
Review From Modern Messagesubmitted by Kenneth S. - |Recommended: YesI would say overall a very ... — I would say overall a very great experience the only downside I would see you as the older kids don't have much to do. Like for example basketball court, tennis court... There's just nothing for them to do so they stay indoors and play video games all day was tries a lot of us parents crazy. What about maybe a shuttle that goes to the local amusement places like Main Event, KTR there are a lot of indoor places that the local kids love to go to but parents just don't have the time, what if you have a shuttle they can drop people off in the morning kids spend the day there and then your shuttle pick some up around 4 in the afternoon. A lot of these places are within 1 mile of each other on usually on the same street.
response from property -Thank you for your review. We will use this feedback to help develop future improvement projects.
Review From Modern Messagesubmitted by Sheila A. - |Recommended: YesIt has many amenities from ... — It has many amenities from pools, hot tubs, and workout center. Staff and maintenance are great. Walking distance to grocery store and a nice neighborhood.
response from property -Thank you for your review. We are happy to maintain a comfortable community environment.
submitted by Caitlin L. - |Recommended: YesHome Sweet Home — My Fiance and I have lived here since 2017, and we are so happy with resigning here. Such a lovely place to live.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Akiladevi C. - |Recommended: YesWe love this community. Sta... — We love this community. Staffs are friendly. Renovated apartments are good. Play area is good. But they need to clean the community regularly.
response from property -Thank you for sharing these comments. Please let us know if there is anything else we may do to assist you.
Review From Modern Messagesubmitted by Esther A. - |Recommended: YesNice staff members ,, nice ... — Nice staff members ,, nice community in Arrive Ocotillo Apartments building ,, A good place to call your home . The place is welcoming ,,
response from property -Thank you for your review. We are happy to provide an exceptional community experience.
Review From Modern Messagesubmitted by Adrian P. - |Recommended: YesThere have been subtle but ... — There have been subtle but visible improvements for the past few months. The management and staff are friendly and efficient. Keep up the good work
response from property -Thank you for your review. We are happy to be of service.
Review From Modern Messagesubmitted by Cristina B. - |Recommended: YesWe love living at Arrive Oc... — We love living at Arrive Ocotillo The management is doing their best to keep improving the community, and the little things are visible and matter i.e., additional plants and flowers, additional rocks for landscaping purposes, etc.
response from property -Thank you for your review. We are happy to make improvements throughout our community.